Active term 10/2021 – 10/2022 – Currently active
Area of Expertise
Program Development and Management | Global Team Leadership | Customer and Member Experience Transformation | IT Strategy | Leadership Development | Cloud Computing
Senior Manager, Product Technical Services
I have been blessed with opportunities to drive operational excellence, drive digital transformation, plan-build-operate global teams at IT, Government, Energy, Banking and global organizations for the past 20-years, and recently joined LinkedIn to run our consumer app stack’s product quality and innovations.
I drove customer centricity programs in technical support operations at the World Bank Group, Inter-American Development Bank, and recently at a cloud hosting company.