Active term 11/2021 – 11/2022 – Currently active
Area of Expertise
– Customer Experience Leadership – Crisis Management – Executive Escalations – Critical Incident Management – Customer Advocacy – Training and Mentoring next-generation leaders – Computer Networks and Engineering
Customer Experience Leader
Cisco Systems, Inc.
Shilpa is a seasoned Critical Accounts Leader – Executive Escalations, Customer Assurance, Global CX Engagements for Critical (4+ Billion Dollar Revenue), Strategic and Tactical Accounts.
I am genuinely obsessed with providing a stellar customer experience, possess and leverage exceptional relationship-building skills, and always looking to drive innovation, improvements, and change.
I have over 16 years of experience in Customer Experience (CX), Leadership, Advocacy, and delivering top-notch technical and management services.
Education: Executive MBA – General Management, MS and BS in Electrical Engineering (Computer Networks). Industry Certifications in Strategy, Decision-making, Leadership Development, Product Management from Duke University, Cornell, Kepner-Tregoe, Cisco
Continuous learner, Mom, Daughter, Wife, Sisterhood – Responsible corporate and global citizen who loves preparing next-generation leaders and always thinks about giving back – Great at spreading around contagious smiles, cooking, doodling, and engaging kids.