Heidi Kanevsky
SAP SuccessFactors
Customer Engagement Executive
Area of Expertise
| SAP SuccessFactors: Customer Engagement Executive – Joined the Strategic Industries team in 2015, working with customers in the Finance, Utilities and Education markets. HCM/SuccessFactors Account Executive – Joined the SAP/SuccessFactors organization in 2010 as a HCM Account Executive first supporting the Eastern PA sales team and then the State, Local and Education market. This role has allowed me to acquire product knowledge in the areas of Talent Management, Talent Acquisition and integration with other HR systems of record. This brings an understanding of the contract process and implementation methodology for bringing the products to life. Previous HR Roles and Experience: 24 years with HR/Payroll Service company Pre-Sales consultant for HR product suite Workforce Time & Labor Management Sales Customer Service Management |
Customer Experience
Excellent customer experience creates brand loyalty, affinity, and drives revenue. The Customer Experience Certificate Program offered through the Stillman School of Business may be one of the most important investments your company can make.
Heidi is a Customer Engagement Executive with the Chief Customer Office organization and has 30+ years experience in Human Capital Management, working with customers to discover their organizational needs, create personalized presentations, and propose solutions that meets their business objectives with measurable results. Adding value and customer satisfaction is the ultimate goal.
“My method for achieving this is to proactively provide solutions that solve business issues and challenges, ensuring that Human Resources plays a strategic role in the growth of their organization. I can share customer stories about how others have met challenges, succeeded and become collaborative with other like customers. Every customer should participate in User Groups and Customer Conference events to stay current with trends and growth.”
Digital Badge
(Copy to share)