John Barber
Active term 10/2023 – 10/2024– Currently active
Area of Expertise
Your Customer Experience Strategy, Your Customers, Their Experience Journey, Customer-Focused Innovation, Customer First Culture, Principles of Customer Relationship Building, Customer Experience Functional Alignment, Accelerate & Improve Decisions with Data, Customer Experience in your Organization-Navigating Politics of Change
Founder
Streamliner Consulting
I have 15+ years of experience operating, defining, and Improving Service Offering processes in Retail, Finance and eCommerce organizations. I excel at hobnobbing with executives, listening between the lines, disseminating feedback diplomatically, delivering what they didn’t know they needed, translating business demands into UX & CX focused requirements, and beckoning teams toward a better process.
Obsessions: Efficiency, streamlined solutions, global collaboration instead of individual customization.
Differentiator: Able to connect with all levels of the business and knowing what’s possible in theory vs. what works in practice.
I Understand: Requirements need a mockup. MVP beats chasing Waterfalls. Services must be Analyzed Holistically.
Passions: Eliminating mundane tasks from people’s lives & designing elegant services.