{"id":3600,"date":"2021-11-26T10:41:51","date_gmt":"2021-11-26T10:41:51","guid":{"rendered":"https:\/\/badges.education\/SHUCX\/?page_id=3600"},"modified":"2021-12-17T09:43:41","modified_gmt":"2021-12-17T09:43:41","slug":"joann-mattson","status":"publish","type":"page","link":"https:\/\/badges.education\/SHUCX\/joann-mattson\/","title":{"rendered":"Customer Experience Certificate Program Advisory Council Member"},"content":{"rendered":"\n
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Joann Mattson  <\/h2>\n\n\n\n

Highland Capital Brokerage<\/strong>
V\/P, Strategy & Business Consulting<\/em><\/strong><\/p>\n\n\n\n

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Area of Expertise<\/h4>\n\n\n\n

Introduction to Customer Experience, Navigating Politics Of Change<\/p>\n<\/div><\/div>\n\n\n\n

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Customer Experience<\/h4>\n\n\n\n

Excellent customer experience creates brand loyalty, affinity, and drives revenue. The Customer Experience Certificate Program offered through the Stillman School of Business may be one of the most important investments your company can make.<\/p>\n\n\n\n

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Learn More About The Customer Experience
Certificate Program <\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Joann Mattson serves as Vice President, Strategy and Business Consulting, for Highland Capital Brokerage. She is responsible for leading projects tied to Highland\u2019s digital strategy as well as the overarching strategic initiatives impacting the life and annuity channels.<\/p>\n\n\n\n

Joann came to Highland via the acquisition of Four Seasons Financial Group, where she was a founding partner and administrator since 1993. During that time, Joann served in various roles from operations to marketing and sales, and most recently as Vice President of Administration. As she is fond of saying, \u201cThere is not one job in brokerage that I have not done at one time or another!\u201d<\/p>\n\n\n\n

Joann has been a licensed insurance agent for over 25 years, as well as a Fellow, Life Management Institute (FLMI) and an Associate, Academy of Life Underwriting (AALU).<\/p>\n\n\n\n

Joann previously chaired the National Association of Independent Life Brokerage Agencies’ (NAILBA) technology committee for three years before becoming a founding member and chair of the Life Brokerage Technology Committee (LBTC), an independent group whose goal is to foster adoption of best practices for the common good of the insurance industry. Today, she continues to serve as an LBTC steering committee member.<\/p>\n\n\n\n

When she is not working, Joann can be found spending quality time with her husband and daughter in Wenonah, New Jersey.<\/p>\n\n\n\n

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Digital Badge<\/strong> 
(Copy to share)<\/p>\n<\/div>\n<\/div>\n\n\n\n

Contact Joann Now<\/strong><\/h3>\n\n\n\n
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